Apparently, Verizon Wireless has an outage today and their customer service sucks to the 9th degree. The customer service rep was rude (thanks a lot, Jackie, where ever you are!) and explanation for the outage was vague at best. Her explanation was so very helpful…”We never guarantee coverage everyday of the year. What do you expect?” After this contract runs out, I’m not going to stick around with Verizon.
[Edited to add: I should add that Time Warner Cable is also not that reliable. Everyday this week, the phone and internet service has been out and has come back alive @ night, only to die again in the morning! This is frustrating to say the least.]
I agree. They suck big time, but most providers are outsourcing more than ever. I can even find a rep who speaks English. This is what happens when they outsource their tech support to India. These workers work for $1.25/hr, and most of these firms don’t even bother doing background checks on their employees, because Verizon management will never get to see them. At this rate of various customer dissatisfactions, I rather go back to the snail mail.
customer service at verizon very bad, and they don’t even care. get rid of these shit bums and get real internet service comcast, both for internet and phone.
Yes, Verizon DSL does suck–big time. I’ve switched to Comcast permanently. The reason I switched: I have this friend who works as a network specialist for Verizon. And he told me that if I gave him the name an address of anyone within his area he could run a report on their surfing habits and give a copy to me. I didn’t believe him so, I gave him the address of several of my co-workers. Low and behold! The things you can tell about a person from their surfing habits. I learned that one of my co-workers, a woman of 45 is trying to get pregnant by using a sperm bank. Who knew? The way she rejects the guys in the office, we though she was a dyke. She has been doing online searches for sperm banks in the area. She even placed an online ad for sperm donors. Why must they always have a high IQ? Anyway, my boss, he is 65, wears incontinence pads. Now I know what was in the paper sack he carries into the bathroom. And he orders them wholesale online. These surfing reports were becoming addictive. So I gave my friend at Verizon my neighbors names and addresses. I discovered that the couple next door visits all sorts of dirty porn sites at night, one was dealing with bestiality. Although, it could be just the him, because his wife works most week nights. My neighbor to the right of me, so sad, I believe she has pancreatic cancer. We can tell because she is constantly searching for treatment articles on the internet. She has always looked sickly to me. Now I know why. Yes, I am a hypocrite. Albeit I like the reports, I would not want to be spied. My friend tells me that half of the network specialist at Verizon are running these reports for their friends and many are doing it for money. For the record, Verizon’s policy is that they do not engage in this sort of thing. Off they record, maybe not Verizon, but their employees sure do. The thing of it is, I don’t think it is against the law, though it may be unethical for the employees to do that. I must admit this is addicitive. Now I want to know about my shady pastor and if only I knew the address of the rude cashier who works at the WaWa not far from me. What a bitch! I would like to know her secrets. I guess after all Verizon is good for something.